Privacy Policy

Last updated: 30 March 2026

Ticket Text Group ("we", "us", "our") operates this website and related services.

We are committed to protecting your privacy and handling your data transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect information in the following ways:

• Personal Information: Name, email address, phone number, and other contact details provided through forms or enquiries.
• Business Information: Company name, job title, and business details when submitting enquiries about our services.
• Website Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources (via analytics tools).
• Form Submissions: Any information you provide through contact forms, surveys, or other submission mechanisms.
• Cookies and Tracking Technologies: Identifiers and usage patterns to improve your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to your enquiries and provide customer support.
• Provide our services and fulfil contractual obligations.
• Improve our website, services, and offerings based on user behaviour and feedback.
• Send relevant communications, updates, or marketing materials (where you have opted in).
• Monitor and analyse website performance and user engagement.
• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your data under the following legal bases:

• Legitimate Interest: Processing data for business enquiries, customer relationships, and service improvement.
• Consent: Where you have explicitly consented to receive communications or marketing materials.
• Contractual Necessity: Where processing is necessary to fulfil agreements between us.
• Legal Obligation: Where required by law or regulatory authorities.

4. Data Sharing

We do not sell or trade your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist us with hosting, analytics, customer relationship management (CRM), and other business functions.
• Legal and Regulatory Authorities: When required by law or to protect our rights and the safety of others.
• Business Partners: With partner organisations where you have consented or it is necessary for our services.

5. Data Storage and Security

Your data is stored securely using industry-standard encryption and security measures. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data.

6. Your Rights

Under the UK General Data Protection Regulation (GDPR) and UK Data Protection Act 2018, you have the following rights:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data (subject to certain exceptions).
• Right to Restrict Processing: You can request limitation of how we process your data.
• Right to Object: You can object to certain types of processing, including marketing communications.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at live@tt-g.co.uk.

7. Cookies

We use cookies for the following purposes:

• Analytics: To understand how visitors use our website and improve functionality.
• Website Functionality: To enhance user experience and remember preferences.
• Marketing: To deliver targeted content and track campaign effectiveness.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices, content, or policies of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with an updated "last updated" date. Your continued use of our services constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:

Email: live@tt-g.co.uk

We will respond to your enquiry within 30 days of receipt.

11. Data Protection Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

ICO Contact: www.ico.org.uk